1. Purpose of This Policy
Flipped Classroom Education Private Limited (“Company,” “we,” “our,” or “us”) is committed to safeguarding the privacy of every individual who shares personal data with us through our website, advertisements, contact forms, or any other medium. This Privacy Policy outlines how we collect, use, store, process, and share your personal information. By accessing our services or providing your data, you consent to the terms outlined in this Policy. We may update this Policy periodically, and your continued use of our services implies acceptance of any such changes.
2. Information We Collect
We may collect the following categories of personal data from users, including but not limited to:
– Parent/Guardian Name
– Student Name and Age
– Email Address
– Mobile Number
– City and State
– Learning preferences (e.g., preferred language, grade, subject)
– Testimonials, images, or videos (if voluntarily submitted)
– Payment details (processed securely via Razorpay or PayU; we do not store card information)
3. Use of Information
We use personal data for the following purposes:
– Scheduling demo sessions and facilitating student enrollments
– Personalizing course recommendations and learning experiences
– Sending reminders, updates, and promotional communications
– Processing secure payments
– Advertising and remarketing via Meta and Google platforms
– Conducting internal analysis and operational improvements
– Complying with legal requirements and resolving disputes
4. Legal Basis and Consent
You provide your personal information voluntarily and have the right to:
– Refuse to provide personal data
– Withdraw previously given consent by writing to customer.support@flippedclassroom.in
Note: Refusal or withdrawal of consent may limit your access to certain services.
5. Information Sharing
We do not sell your personal data. However, data may be shared with:
– Payment processors such as Razorpay and PayU
– Advertising platforms including Google and Meta
– Government or legal authorities, when required by law
– Authorized service providers involved in business operations, under confidentiality agreements
6. Data Security
We use reasonable security measures to protect your personal data. All data is stored on secure systems and accessed only by authorized personnel. While we strive to ensure full protection, no digital platform can guarantee complete security. Users acknowledge the inherent risks of data transmission over the internet.
7. Cookies and Analytics
We utilize cookies and tracking technologies including Google Analytics and Meta Pixel to analyze user behavior and deliver customized content and ads. Users can disable cookies via browser settings. This may impact certain functionalities of the website.
8. Children’s Privacy
We only collect data related to minors with the consent of a parent or legal guardian. We do not knowingly collect data directly from children. Parents can access, update, or request deletion of their child’s data by contacting us.
9. Data Retention and Deletion
Users may request deletion of their data by emailing customer.support@flippedclassroom.in. Upon receiving a valid request, we will verify the identity of the requester and process the deletion within 15 days. Some data may remain in backup archives temporarily but will not be used for any other purpose. Deleted accounts cannot be recovered.
10. International Data Transfers
Users authorize us to transfer data across international borders as necessary to operate and maintain services, including storage or processing by affiliated entities and service providers.
11. Grievance Redressal
If you have concerns or complaints regarding this policy or the handling of your data, please contact our Grievance Officer at customer.support@flippedclassroom.in. We aim to address grievances in a timely manner.
12. Third-Party Services
We may use services provided by third parties. Please refer to their individual privacy policies:
– Google: https://policies.google.com/privacy
– Meta (Facebook/Instagram): https://www.facebook.com/policy.php
– Razorpay: https://razorpay.com/privacy/
– PayU: https://india.payu.com/privacy-policy/
