In today’s competitive business environment, understanding customer feedback through metrics like Customer Satisfaction (C-Sat), Net Promoter Score (NPS), and Average Call Processing Time (ACPT) is essential for improving service quality and driving business success. Traditional teaching methods might not offer the practical, hands-on experience needed to fully grasp these concepts. That’s where the Flipped Classroom approach excels, providing an engaging and interactive way to learn and apply these critical metrics.
